Exemption and Water Use Plans Applications

Permanent water-saving rules are always in place to help us use water efficiently. Water corporations sometimes use water restrictions to help manage urban water use.

A Water Use Plan controls the use of water for specific purposes or for a specific stage of restrictions. It helps you maximise your water-savings during restrictions.

In special circumstances, you can request an exemption from some permanent water saving rules or a stage of water restrictions.

If these circumstances apply to you, you can apply for an exemption.

Use these forms to apply for:

  • an exemption to permanent water-saving rules or a stage of water restrictions
  • a Water Use Plan

A Water Use Plan will only be approved if:

  • the water use described in the plan is permitted under the relevant stage of restrictions.
  • the Water Use Plan is part of a water restriction exemption application.

If you need support in another language, we provide access to an interpreter service and a TTY service for speech and hearing-impaired customers. To access these services please call the numbers below.
Translating and Interpreting Service: 131 450
TTY facility:  1800 555 677

Choose the type of exemption form you are applying for based on whether you are applying as a residential customer OR on behalf of a business OR community organisation:

I am applying as a residential customer
Choose the type of exemption or Water Use Plan you are applying for:

Medical exemption from using a trigger nozzle Water new warm season grass Construction or hard surface cleaning
Water a residential garden or lawn outside of set times Residential pool or spa General residential water use
Garden of Significance Residential pond or lake

I am applying on behalf of a:

  • business
  • company
  • industry
  • commercial or institutional organisation

Choose the type of exemption or Water Use Plan you are applying for:

A public garden or lawn (that is not a Garden of Significance) Tennis club Construction or hard surface cleaning
Garden of Significance A commercial car wash Dust suppression
A nursery or market garden A commercial or public pool or spa General for non-residential water use
Playing surface (sportsgrounds or ovals) A pond, lake, dam or tank

I am applying on behalf of a:

  • council
  • public or private school
  • sportsground
  • public garden
  • tennis club

Choose the type of exemption or Water Use Plan you are applying for:

A public garden or lawn (that is not a Garden of Significance) Tennis club Dust suppression
Garden of Significance A commercial or public pool or spa General for non-residential water use
A nursery or market garden A pond, lake, dam or tank
Playing surface (sportsgrounds or ovals) Construction or hard surface cleaning