System Updates and Alerts

We are pleased to inform that the Boil Water Advisory has been lifted for Fish Creek. 

Over the past 24 hours, we executed a comprehensive plan, including flushing the Fish Creek system with fresh water. We are confident that the water now meets safe standards for consumption and use, following our latest water sampling results. 

It is recommended that customers flush internal taps for 2 minutes to draw fresh water into their internal plumbing. 

South Gippsland Water adheres to a stringent water quality testing process and system, in accordance with the Department of Health standards. Our foremost priority is the safety of our customers, and we are committed to taking all essential measures to safeguard the well-being of our community. 

One sample on 8 April 2025 detected levels of E. coli, a type of bacteria that indicates potential contamination, in our Fish Creek system. Other samples taken on the same day showed no indication of E. coli. 

Extensive inspections of our assets have not found any possible ingress point for contamination. 

We want to express our gratitude to all our Fish Creek customers for your cooperation and patience during this time. 

As part of our commitment to customers and service standards, the lifting of the Boil Water Advisory triggers a $10,000 community grant. Further details on this will be provided in the upcoming weeks. To find out more about Guaranteed Service Levels, please visit:  

If you have any further questions, call our service centre on 1300 851 636 or email us sgwater@sgwater.com.au